xe77 Terms & Conditions

1 General Introduction & Applicability

These terms and conditions ("Terms") form a binding legal agreement between the xe77 online casino and sports betting platform ("Platform" or "xe77") and its users. By using the xe77 website or related services, you are considered to have fully agreed to these Terms.

These Terms have been prepared in Bengali and shall be considered the definitive document. In the event of any dispute, the Bengali text shall prevail.

xe77 reserves the right to change, amend, or cancel these Terms at any time. Continued use of the platform after updated Terms are published will be considered as acceptance of those updated Terms.

2 Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years old to register and participate on the xe77 platform. Registration by minors is strictly prohibited. xe77 may request a government-issued ID or other official documents at any time to verify age.

2.2 Account Creation

Each individual may create only one account. If multiple accounts belonging to the same person are identified, xe77 reserves the right to cancel all accounts and forfeit any deposited funds. All information provided at registration — name, address, mobile number, email — must be truthful, accurate, and up to date.

2.3 Account Security

Keeping your account password and login details confidential is entirely your responsibility. xe77 will not accept any liability for unauthorized use of an account. If you notice any suspicious activity, notify the support team immediately.

2.4 Prohibited Persons

The following individuals may not use the xe77 platform:

• Those who are under 21 years of age;
• Those whose accounts have previously been closed by xe77;
• Those who have registered for voluntary self-exclusion;
• Residents of any jurisdiction where online gaming is legally prohibited.

3 Deposit & Withdrawal Policy

3.1 Deposit Methods & Minimum Amount

xe77 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major commercial banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank). The minimum deposit amount for each method is ৳500.

When making a deposit, you must use a payment account registered in your own name. Deposits from third-party accounts will not be accepted and the funds will be returned.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours, though delays may occur if a verification process is ongoing.

xe77 may complete identity verification (KYC) before a withdrawal request is processed. This process may require copies of a national ID card, passport, or other official documents.

3.3 Fraudulent Transactions

If any suspicious, fraudulent, or unauthorized transaction is detected, xe77 may immediately suspend the account and notify the relevant authorities.

4 Bonuses & Promotional Offers

4.1 Welcome Bonus

New members will receive a 200% bonus on the first deposit up to ৳8,000. For example: depositing ৳1,000 gives a ৳2,000 bonus and a total balance of ৳3,000; depositing ৳10,000 or more gives the maximum ৳8,000 bonus and a total balance of ৳18,000.

4.2 Wagering Requirements

A 25x wagering requirement must be met before bonus funds can be withdrawn. The wagering requirement applies only to the bonus amount — not to the deposit amount. Example: receiving a ৳2,000 bonus requires completing ৳2,000 × 25 = ৳50,000 in betting.

4.3 Bonus Usage Terms

• One welcome bonus applies per account.
• A maximum single bet amount from the bonus balance may be set.
• The deadline for meeting bonus terms will be stated in each offer.
• xe77 reserves the right to change or cancel any bonus offer at any time.
• If abuse of the bonus policy is detected, the account may be suspended and the bonus forfeited.

4.4 VIP Program

Regular and active players may participate in the xe77 VIP program. The VIP program has three tiers:

• Bronze: Weekly cashback up to 0.5%.
• Silver: Weekly cashback up to 1.0%.
• Gold: Weekly cashback up to 1.5%.

Advancement to a higher tier depends on consistent and active participation on the platform. Full details of VIP benefits are available on the relevant page.

5 Gaming Rules

5.1 Fair Play Policy

xe77 ensures a fair and transparent gaming environment for all players. The games on our platform are developed and tested by certified game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.).

5.2 Prohibited Conduct

Any of the following conduct is strictly prohibited and may result in account termination:

• Playing using bots or automated software;
• Abusing bonuses through multiple accounts;
• Exploiting technical errors in the game system;
• Collusion or dishonest cooperation with other players;
• Any form of fraudulent financial transaction.

5.3 Technical Issues

If a game or betting round is interrupted due to server outages, network errors, or other technical issues, xe77 will generally refund the relevant bet amount. However, claims for potential winnings in such cases are not accepted.

6 Sports Betting Rules

6.1 Bet Acceptance & Cancellation

xe77 reserves the right to accept or reject any bet. Bets recorded after an event has started will generally be considered void and the bet amount will be returned. If there is a clear error in the published odds, that bet may be cancelled.

6.2 Event Cancellation or Rescheduling

If a sporting event is cancelled or rescheduled, the relevant bet amount will be returned to the user's account. Whether a bet placed on a rescheduled event remains valid for the new date will be determined separately.

6.3 Live Betting

In live betting, odds may change rapidly depending on match conditions. xe77 is not responsible for any discrepancies arising from server delays or connection issues.

7 Account Suspension & Closure

7.1 xe77's Rights

xe77 may suspend, restrict, or permanently close any account without prior notice under the following circumstances:

• Violation of any clause of the Terms;
• Suspicion of fraud or dishonest activity;
• Suspicion of money laundering or illegal financial activity;
• Registration with incorrect or false information;
• Violation of applicable laws or regulations.

7.2 User Rights

You may request the closure of your account at any time. Before making the request, ensure that all valid withdrawals have been completed. Any approved balance will be returned after the account is closed.

8 Responsible Gaming

xe77 places the highest importance on responsible gaming. We believe that gaming is a form of entertainment — not a means of solving financial problems.

8.1 Setting Limits

Users may set deposit, bet, and loss limits for themselves. These limits can be activated through the support team.

8.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, use the self-exclusion feature. Do not attempt to create a new account while a self-exclusion is in effect.

8.3 Protection of Minors

Do not leave your device in a place where anyone under 21 years of age can access it. The use of parental control software is recommended.

For more information about responsible gaming, visit our Responsible Gaming page.

9 Privacy & Data Protection

xe77 uses industry-standard SSL encryption and security technology to ensure the protection of users' personal information. Your personal data is not sold or transferred to third parties, and is used only where necessary to provide services.

Detailed policies on data collection, use, and storage can be found on our Privacy Policy page.

10 Limitation of Liability

xe77 will not bear any liability in the following cases:

• Losses caused by internet connection outages or third-party network issues;
• Financial losses caused by the user's own negligence or mistakes;
• Force majeure — meaning service disruption due to natural disasters, war, strikes, or government decisions;
• Fraudulent activity by third parties that is beyond our control.

xe77's maximum liability shall in no case exceed the amount of the transaction in question.

11 Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. xe77 will endeavour to resolve the matter as quickly and fairly as possible.

11.1 Appeals Process

If you are not satisfied with the support team's decision, you may appeal in writing to senior management. The review period for an appeal depends on the complexity of the situation.

11.2 Final Decision

xe77's decisions on game outcomes and technical matters shall be considered final, though for financial disputes an effort will be made to find a suitable resolution for both parties.

12 Miscellaneous Provisions

12.1 Entire Agreement

These Terms constitute the entire agreement between xe77 and the user and supersede any prior oral or written understandings.

12.2 Severability

If any clause of these Terms is found to be invalid or unenforceable for any reason, the remaining clauses shall remain in full force and effect.

12.3 Non-Waiver of Rights

If xe77 does not exercise a right in a particular situation, this shall not be considered a waiver of that right.

12.4 Contact

For any questions or clarifications regarding these Terms, please contact our support team — via 24/7 live chat or by email at [email protected].